Did you just get a gift from someone through the Cratejoy Marketplace? Check out this help article if you have any questions about what to do next.
What happens after I claim my gift?
You’re all set! No further action is needed, your gift will arrive based on preferences selected by your gift giver.
How do I claim my gift?
You should receive a notification via the email provided by the gift giver with instructions on how to claim your gift. After clicking the link, you’ll be asked to create an account, or if you already have a Cratejoy account, sign in! All claimed gifts will be available in your account in the “My Gifts” section.
How do Gift Subscriptions work?
A friend, co-worker, family member or someone special has decided to give you a gift! Congrats! When they purchased the gift, they had the option to include a gift message, and select whether the gift should be sent just once or on a recurring basis.
You can view the gift message in the “My Gifts” section of your account page after claiming the gift.
After I claim the gift, who pays for the gift?
Your gift has already been paid for and no further action is needed!
How does Shipping work?
Cratejoy is the World’s Largest Subscription Box Marketplace. We work with thousands of independent subscription box merchants. Merchants handles fulfillment and shipping for all orders so shipping dates will vary.
Still have questions?
We want to make sure your gift experience with Cratejoy is exceptional. If you have any issues or questions, please submit a request to our support team here and we’ll be in touch with you as soon as possible.