This guide will explain the difference between product feedback and customer reviews.
While there can be some confusion on what the difference is between product feedback and a customer review, the important thing to remember is that product feedback isn't publically visible to other subscribers whereas customer reviews are public.
The product feedback email that your customers receive is for them to give merchants feedback about their shipments and takes them to the page below to leave their opinion.
Product feedback is internally given to merchants to say what can be done to improve your product. This feedback is not visible to potential customers on your Marketplace Listing, regardless of whether or not they purchased through cratejoy.com or your personal website.
You can view all of the product feedback that you receive from a subscriber here in detail.
Of course, if you want them to leave you a review on the Marketplace, then you can edit your notifications here and link them to your listing on cratejoy.com and ask for them to leave a review!