In addition to the notifications sent out on your behalf listed in the Notification Settings tab - there are a few additional notifications that are sent directly from Cratejoy to your subscribers.
Those notifications sent directly from Cratejoy include:
- Order Confirmation email
- Informs your customer that they’ve successfully placed an order through your Cratejoy listing
- Order Cancellation email
- Informs your customer that they’ve successfully cancelled an order through through their Cratejoy account
- Gift Recipient Shipment email
- Informs a gift recipient (the person for whom your customer purchased a gift) that they have a gift on their way. Includes a tracking number.
- Post Delivery email
- Once your subscriber receives their box, we send them an email asking them to write a review for your box.
- Sold-Out reminders
- Email reminders sent to your customers after you turn Sold-Out mode on or off
- Various marketing emails that your customer can opt-out of
Additionally - there are a number of emails sent from your storefront that you are able to customize within the seller dashboard. Those notifications appear in the Notification Settings tab.
Those notifications along with what they communicate can be found here:
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Notification
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Details
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Shipment Notice
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Tells customers when their shipment is on it’s way
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Renewal Success
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Receipt for customer on renewal
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Renewal Failure
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Notifies customer that their renewal has failed
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Refunded Order
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Notifies customer that they’ve been refund
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Renewal Reminders
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Renewal reminder sent 1-day before subscription renews
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Cancelled Shipment
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Tells customer that a shipment within their subscription has been cancelled
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Subscription Change
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Confirmation email that details how a customer changed their subscription.
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Sender Gift Renewal Reminder
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Renewal Reminder to gift sender 1 day before renewal
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